We want you to be comfortable with your order
If something is wrong with your order, please contact us promptly through our Contact page with your order number and the reason for your request.
Return condition
Items considered for return or exchange should be unworn, unused, unwashed and in their original condition and packaging, with any original tags or labels intact.
Underwear and hygiene-sensitive products
For hygiene reasons, underwear and other hygiene-sensitive items may not be eligible for return or exchange once opened, tried on or used, except where an item is defective, damaged, incorrect or where applicable consumer law requires otherwise.
Damaged or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us promptly and include clear photos where possible so we can review the issue.
Refunds
Where a refund is approved, it will be processed after the returned item has been received and reviewed. The timing for funds to appear can vary depending on the original payment method and payment provider.
This page is intended to explain our customer service process and does not limit any rights available under applicable UAE consumer law.